It’s important not to overlook the immediate benefit of a formal restaurant training program. Education in the form of instruction can be essential for many of your restaurant employees. All of your employees will need instruction on how your restaurant operates, your restaurant menu, your ideal guest, staff processes, and how they are expected to act.
After you’ve gone through the process of hiring restaurant employees, the last thing you want to do is face employee turnover from a shoddy staff training program.
Written instruction can be useful when it comes to education. A formal training will have a training plan for restaurant staff or a system for explaining everything in the restaurant. Here are some things to include in the education:
Restaurant facts: Cuisine type, ideal customer, average guest, busy times, most popular menu item, head chef information, owner information.
Operations instructions: Roles and responsibilities of staff, using the restaurant POS, the intersection of servers and other staff, how food is prepared, how the menu is selected, how front of house staff and BOH work together.
Another great aspect to include in your training program is the use of staff training videos. Using visual training modules as a resource for your restaurant staff can be a more efficient option, saving you time and money.
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